Privacy Policy

What is Social Queue?

Social Queue is a collaborative music request system for live events. DJs create events, and guests scan a QR code to request songs, share photos, and interact with the live queue. No app download or guest account is required.

Information We Collect

Event Guests

When you join an event as a guest, we collect:

• Display name — chosen by you, shown to the DJ and on the public display
• Email address (optional) — only if you choose to provide it, used for post-event communication from the DJ
• IP address — used for rate limiting and abuse prevention, never displayed publicly
• Device fingerprint — a hash of basic browser properties (screen size, timezone, language), used solely for session recovery if you lose your connection. This is not a tracking identifier and cannot identify you personally.
• Photos and avatars — if you choose to upload them. Photos may be displayed on the event screen and in the post-event gallery.
• Song requests — the songs you request during an event

DJ / Admin Accounts

When you register as a DJ, we collect:

• Name and email address — for account authentication and transactional emails (login codes, verification, password reset)
• Password — stored as a one-way hash (Argon2id), never in plain text
• Spotify connection — OAuth tokens for your Spotify account, used to manage the playback queue. We do not access your Spotify data beyond queue management and track search.

How We Use Your Information

• To operate the music request system during live events
• To authenticate DJ accounts and send transactional emails (login codes, email verification, password resets, post-event summaries)
• To prevent abuse (rate limiting, device blocking, content moderation)
• To recover your session if you lose your connection during an event

We do not sell, rent, or share your personal information with third parties. We do not send marketing emails. All emails are transactional and triggered directly by your actions.

Content Moderation

Song requests and uploaded photos may be automatically screened for inappropriate content using AI analysis. This processing happens on our own servers and no content is sent to third-party AI services. The DJ has final approval over all content displayed at their event.

Data Storage and Retention

• All data is stored on our own servers (not shared cloud databases)
• Guest session data is tied to individual events and can be deleted by the DJ at any time
• DJ accounts and their associated data can be deleted upon request
• Uploaded photos are stored on our file server and can be removed by the DJ or upon request

Cookies

We use a small number of cookies strictly for functionality — admin authentication sessions, two-factor authentication state, and trusted device recognition. We do not use tracking cookies, analytics cookies, or any third-party cookie services.

Third-Party Services

• Spotify — DJs connect their Spotify account to manage playback. Governed by Spotify's Privacy Policy
• Amazon SES — used to deliver transactional emails (login codes, verification links, password resets)
• Cloudflare — DNS and CDN services

Music Licensing & Content

Social Queue is a software tool that facilitates collaborative music requests at live events. Social Queue does not provide, host, stream, or license any music content. All music playback is handled entirely by third-party services (such as Spotify) through the user's own account and subscription.

Users are solely responsible for ensuring they have the appropriate rights, licenses, and permissions for any music played at their events, including any public performance licenses that may be required by applicable law. Social Queue makes no representations regarding the licensing status of any music played through the platform.

Disclaimer

Social Queue is provided “as is” without warranties of any kind, express or implied. We do not guarantee the availability, accuracy, or reliability of any third-party services integrated with the platform. Social Queue is not responsible for any interruptions, errors, or limitations imposed by third-party music services.

Your Rights

You can request deletion of your data at any time by contacting us. DJs can delete guest sessions and event data directly from the admin panel.

Contact

Questions about this policy? Reach out at [email protected]